Learnings from Pro Client Conferences Fall 2017
We asked the users:
- Current use of any Voice Products (home and personal, very few current examples in their work)
- Usual suspects Alexa, Siri (Directions, Music, Smart Home Devices)
- Potential Barriers to Adoption for work include:
- Security
- Privacy
- Awkwardness
- Users could envision Employee Self Service 1st
- Users in combination with NextGen Dashboard concepts could imagine a 2nd screen experience where they ask questions and set reminders via their Smartphone (Example, riding home on the train and saying "remind me to double check overtime tomorrow for Employee Joe Jones")
"I see this being great for employee self service 1st, and it would help save me from too many calls or emails on Payday or the day after."
Sandy WFN Client Practicioner 15 years experience - Education Industry
Next Steps & Thoughts
- NextGen Payroll is heading in to a Pilot with 8 Workforce Now Clients in July 2019, we are working to develop PiBot as a value added feature via Slack for Employee Self Service. Marketplace has already done Slack Integration and NextGen will offer Pilot Clients a free Slack Integration
- SMS (Text) is the ultimate goal but Slack Integration will allow us to amass data and metrics and build a library of use cases
- One in five consumers is just as likely to prefer a text message from a business to a phone call
- Texting is the most widely-used and frequently used app on a smartphone, with 97% of Americans using it at least once a day.
- 64% of all consumers are likely to have a positive perception of a company that offers texting as a service channel
- 72% of business professionals prefer texting to messaging apps. (which anecdotally at least gets at the question of Will our target users (employees) accept the use of Slack or is it really only SMS that they want?)
- Partnering with MyADP (RedBox) & COE to develop research plan to target Slack and WFN Eligible Employee users to explore:
- Pibot's Tone and Communication Style
- Fidelity of messaging (Animation, Data from Json in Image form)
- Likelihood of use and how they could imagine using this?